Diploma in Global Business Services

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The Diploma in Global Business Services is an introductory professional development course which aims to develop the core knowledge, skills and competencies of the Global Business Services and Shared Services talent pool in Ireland based on internationally recognised best practice. The course has been developed through a unique collaboration of the Technological University Dublin (Blanchardstown Campus) and The Hackett Institute, the professional education arm of The Hackett Group, supported and funded by Skillnet Ireland, IDA Ireland, American Chamber of Commerce in Ireland, Technology Ireland and their member companies. Together they have crafted a rigorous globally unique course with an academic qualification which will be easy for individuals to access and which is based on cutting-edge insights and best practices.

The success of Global Business Services or Shared Services organisations depends in large part on the knowledge, skills and capabilities of their staff. With the emergence of multifunctional Global Business Services organisations in a knowledge-centric ecosystem, learning and development is imperative to create and motivate high-performing professionals and teams. This programme is a national level intervention to establish an accredited professional development pathway to support this important industry.

This Global Business course is designed for entry-level associates, and consists of four foundational modules covering: Finance, Human Resources, Procurement / Supply Chain and Information Technology. The qualification addresses broad Global Business Service centre issues, including generic Global Business Service controls, tools and techniques, and focuses on service specifics.

All course content for this course will be delivered online. The course will commence with a half-day online induction event.


The entry requirement will be the Irish Leaving Certificate with a minimum grade of O6/H7 in Maths and English. QQI/PLC/FETAC Level 5 entry routes will also be available.

Graduates of this course will be eligible for the award Diploma in Global Business Services awarded by Technological University Dublin. The course will be at Level 8 on the National Framework of Qualifications with 20 ECTS.

To register your interest please submit a copy of your CV through the Apply Now button.

Alternatively if you have any queries you can use the Make An Enquiry button at the top of this page.

The course is structured into two main areas:

1. Generic Global Business Services controls, tools and techniques:

You will learn about;

  • The historical context and basic principles of Global Business Service models
  • Governance structures and control frameworks for Global Business Services
  • Business processes and service management methods
  • Business tools and techniques that can be used in a Global Business Services environment

2. Service specifics

You will learn about;

  • Finance activities and processes in the context of Global Business Services
  • Human resource activities and processes in the context of Global Business Services
  • Information technology activities and processes in the context of Global Business Services
  • Procurement activities and processes in the context of Global Business Services

What Past Participants Have Said

“Enjoyed the course as a whole some great learnings in different in each areas that apply to my current role.”

“I’ll definitely drive that my side of the business will have some contingency plan and a business continuity plan and options in place while influencing other department to take the same direction if they haven’t already.”

“How GBS makes good business sense and it provided insight into where our business has come from and where we are heading.”

“The assignments were practical and could be related to and aligned with current work activities. Course content and material was very useful. Good support and feedback provided from Lecturers.”

“Coming from a mainly IT background, the HR & Finance modules in particular provided a super insight into how the GBS approach can transform these functions.”

We also caught up with one of our graduates, Olive McLoughlin, to find out a bit more about her time on the course.  Click here to read about her experiences.

Click here to find out more about our 2 year MSc in Global Business Services