The Diploma in Global Business Services is an introductory professional development course which aims to develop the core knowledge, skills and competencies of the Global Business Services and Shared Services talent pool in Ireland based on internationally recognised best practice. The course has been developed through a unique collaboration of the Technological University Dublin (Blanchardstown Campus) and The Hackett Institute, the professional education arm of The Hackett Group, supported and funded by Skillnet Ireland, IDA Ireland, American Chamber of Commerce in Ireland, Technology Ireland and their member companies. Together they have crafted a rigorous globally unique course with an academic qualification which will be easy for individuals to access and which is based on cutting-edge insights and best practices.
The success of Global Business Services or Shared Services organisations depends in large part on the knowledge, skills and capabilities of their staff. With the emergence of multifunctional Global Business Services organisations in a knowledge-centric ecosystem, learning and development is imperative to create and motivate high-performing professionals and teams. This programme is a national level intervention to establish an accredited professional development pathway to support this important industry.
